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FREQUENTLY ASKED QUESTIONS

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Have a question? Find answers to our most frequently asked questions below.

Still have questions?  Check out RCCL's FAQs.

  • TOTAL CABIN PRICE INCLUSIONS
    - Cruise Fare - All Government Taxes & Port Fees - All Gratuities - Group Dining - All Meals (Specialty Dining venues require an additional charge) - Surf & Stream Internet Package (1 device per stateroom) - Variety of Entertainment and Onboard Activities ​​​​​​- Access to Audboss Exclusive Networking Events Audboss Event Registration fee is NOT included in the total cost of a cabin. You will be required to purchase your event registration from Audboss prior to purchasing your cabin.
  • SPECIAL REQUESTS
    Any special requests or specific cabin assignments (adjoining cabins, cabin locations etc.) are subject to additional fees and are not guaranteed. Accessible (ADA) cabins may be requested and are subject to availability and pricing at the time of request. See Accessible (ADA) Accomodatations for additonal information.
  • ACCESSIBLE (ADA) ACCOMODATIONS
    Should you require Accessible accommodations, please Contact Us for availability and pricing. Accessible staterooms are limited and based on availability. Royal Caribbean Cruise Line provides complimentary wheelchairs which are reserved exclusively for embarkation and disembarkation. If you will require regular use of a wheelchair during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises. The limited supply of wheelchairs onboard are available on a first come first serve basis. Scootaround Phone: 888-441-7575 Local: 204-982-0657 Fax: 204-478-1172 E-mail: info@scootaround.com Website: www.scootaround.com/cruise-rentals Special Needs at Sea Phone: 800-513-4515 Local: 954-585-0575 Fax: 800-513-4516 E-mail: info@specialneedsgroup.com Website: www.specialneedsatsea.com For additional information regarding Accessible Cruising, please see Royal Caribbean Cruise Line's FAQs
  • PAYMENTS
    Payment is required prior to confirming your cabin. Cabins are capacity controlled and cabin inventory is limited. Payment Schedule: ​$325.00 Per Person ($650.00 Single) is due upon booking cabin Remaining Balance is due on or before May 20, 2024 Final payment invoice will be emailed at the beginning of May 2024. Should you wish to pay remaining balance due before May 20, 2024, please contact us. Should payment not be received within 24 hours of the due date, the Cruise Line will cancel your reserved stateroom and you will be subject to the cruise cancellation terms. See Cancellation Terms.
  • CANCELLATION POLICY
    Notice of all cancellations must be made in writing via email. This is the only acceptable method of cancellation. All notices must be sent to nrowan@cccruisefl.com. ​​Cancellation Schedule: From November 1, 2023 until close of business day EST January 25, 2024: Cancellation will result in a cancellation fee of $75.00 per person, including 3rd & 4th passengers ($150.00 – Single Occupancy). Processing fees incurred are non-refundable From January 26, 2024 until close of business day EST March 10, 2024: Cancellation will result in a cancellation fee of $175.00 per person, including 3rd & 4th passengers ($350.00 – Single Occupancy). Processing fees incurred are non-refundable From March 11, 2024 until close of business day EST May 25, 2024: Cancellation will result in a cancellation fee of $325.00 per person, including 3rd & 4th passengers ($650.00 – Single Occupancy). Processing fees incurred are non-refundable From May 26, 2024 until close of business day EST July 25, 2024: A 50% cancellation fee of the total per person cost will be assessed for any cancellation including 3rd and 4th passengers. Processing fees incurred are non-refundable From July 26, 2024 until close of business day EST August 25, 2024: A 75% cancellation fee of the total per person cost will be assessed for any cancellation including 3rd and 4th passengers. Processing fees incurred are non-refundable From August 26, 2024 until Voyage date: 100% cancellation fee: There will be no refund or credit of any kind.
  • CHANGES TO CABIN TYPE
    Once a cabin is confirmed, any request to upgrade or downgrade your cabin will be based on availability of inventory and subject to a $75 change fee, plus any difference in cabin price and applicable processing fees / rebooking fees.
  • GUEST CHANGES TO CONFIRMED CABIN
    ADD A GUEST: Cabins are capacity controlled. Once you confirm a cabin, any requests to add a guest to a cabin will be based on availability of inventory and subject to a $75 change fee, plus any difference in cabin price and applicable processing fees / rebooking fees. CANCEL A GUEST: Once a cabin is confirmed, request to remove or cancel a guest from a cabin will result in a cancellation penalty as per the cancellation policy. See Cancellation Policy for more information. NAME CHANGE: There will be no name changes or alterations to any reservation within 72 hours prior to the departure date. Name changes made once cabin has been confirmed to 3 days prior to departure will be assessed a $75.00 fee per name change. $75.00 change fee does NOT apply to guests listed as TBD at the time of registration. All TBD guests must provided required information prior to August 15, 2024.
  • NAME CHANGE POLICY
    There will be no name changes or alterations to any reservation within 72 hours prior to the departure date. Name changes made once cabin has been confirmed to 3 days prior to departure will be assessed a $75.00 fee per name change. $75.00 change fee does NOT apply to guests listed as TBD at the time of registration. All TBD guests must provided required information prior to August 15, 2024.
  • DOCUMENTATION FOR BOTH US CITIZENS AND NON-US CITIZENS
    US CITIZENS U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be required to have either A passport (valid for 6 months after the sailing date) OR Government-issued birth certificate AND laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services. Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship. Requirements for U.S. Citizens may change. We will do our best to assist, but cannot be held responsible for passengers who are denied boarding because they are unable to provide the required documentation at the port of embarkation. NON-US CITIZENS It is the responsibility of all Non – U.S. Citizens to check with their consulate to determine what documentation is required for them to cruise on the itinerary in question. Because these requirements vary by Country and can change at any time, neither Corporate Cruise Consultants, nor the cruise line will assume any responsibility for advising passengers what is required for foreign nationals.
  • PASSPORT & VISAS
    You must have a passport valid for six months past the expected end date of your cruise. It is also your responsibility to obtain valid entry visas for all countries where so required, prior to departure. Failure to obtain correct documentation may affect your participation in all or any portion of the Cruise. Cruise Line will not provide any refunds if you are not able to participate in the cruise or tour, or any part thereof. You will be responsible for any costs you incur as a result of your failure to obtain the required documentation including, without limitation, any costs associated with rejoining the cruise or returning home. For assistance with passports click here
  • PROOF OF CITIZENSHIP
    Participant(s) are required to abide by the US State Department and Department of Homeland Security regulations regarding proof of citizenship. All participants (from babies and up) are required to have a valid passport OR State Certified Birth Certificate and a supporting Government Issued Photo ID, like a driver’s license or an identity card. Please note that hospital Birth Certificates (baby feet Birth Certificates) are not accepted. Because of processing time, we encourage all passengers to apply for a passport at least three months prior to departure. A lack of the proper identification will lead to denied entry to the cruise ship, and no refunds will be made.
  • MEDICAL POLICIES & AGE RESTRICTIONS
    Guests with medical impairments that require the use of dialysis or oxygen should contact the cruise line to discuss policies and procedures for bringing the appropriate equipment onboard. For expecting mothers, cruise line may require a “Fit to Travel” certificate from the woman’s doctor in order to board the ship. Cruise line's specific policies regarding pregnancy and age restrictions are as follows: ​ A. Minors – Any Guest under the age of 18 shall be considered a minor and must travel with a parent or Legal Guardian or such other person as may be permitted by Carrier’s policies. No Guest under the age of 21 will consume any alcoholic beverages while on board the Vessel or Transport, except as may be permitted by Carrier’s policy. No Guest under the age of twenty-one (21) will be booked in a stateroom unless accompanied by an adult twenty one (21) years of age or older, except for minors sailing with their parents or guardians in adjacent staterooms, or for under-aged married couples (proof of marriage is required). Carrier reserves the right to request proof of age at any time and Passenger’s age on the date of sailing determines his or her status for the entire cruise vacation. B. Pregnancy and Infants – Any Passenger who will enter the 24th week of pregnancy by the beginning of, or at any time during their cruise, agrees not to book the cruise or board the Vessel or Transport under any circumstances. No infants under a specific age (at least six (6) months old) shall be booked on a cruise, nor brought onboard the Vessel or Transport by any Passenger under any circumstances. Corporate Cruise Consultants cannot be held responsible for passengers who may be denied boarding by the cruise line because they failed to comply with the specified cruise line’s requirements related to pregnancy and minimum age. If you have another type of medical condition that has not been mentioned, please inquire about policies and procedures that may affect your cruise.
  • RESPONSIBILITY & LIABILITY
    Corporate Cruise Consultants is responsible for arranging and providing services and accommodations offered in connection with the Group cruise. Corporate Cruise Consultants does not own or operate, control, manage, direct or in any way influence, nor is it an agent for any of the firms which will provide goods and services for any option which may be available in connection with the Cruise, including but not limited to outside transportation, shore excursions and other similar services. Accordingly, individuals who register for the Group cruise through Corporate Cruise Consultants agree to seek remedies directly with the Cruise Line and other operators and not to hold Corporate Cruise Consultants liable, in the absence of its negligence, for any loss, injury, delay or negligent act, criminal or otherwise, of any entity providing goods or services in conjunction with the Cruise or any available option including but not limited to the quality of services, cleanliness of the ship, cruise line overbooking or any other arranged transportation. Neither party shall be liable for circumstances beyond its reasonable control including but not limited to force majeure. You acknowledge that, except as set forth herein or in Cruise Line’s brochure, Corporate Cruise Consultants has not made any representation or promises with respect to the cruise described herein expressly set forth in the Operator’s literature, unless such agreement is in writing and signed by an officer of the Operator. At any time, Cruise Line may decline, for any reason, any person as a Participant on a cruise (or option) whereupon Cruise Line’s only obligation shall be to refund to such person that portion of payment allocable to the unused cruise services.
  • CRUISE DOCUMENTS
    Cruise documents will be available electronically. Once you are provided with a confirmation and your booking number, you will be sent detailed instructions on downloading the Cruise Line's app, as well as instructions on completing the online check-in process. Your cabin will be confirmed with full payment, however you will be required to go online and check-in. Authorization to print your cruise documents will be emailed to you approximately 30 days prior to sailing; you will then print your cruise documents (includes printable luggage tags). You are encouraged to complete your online check-in as soon as it becomes available. Please Note: online check-in will close 3 days prior to sailing. ​​ By Checking in, you can: Ensure your personal information is correct on all necessary travel documents. Inform the cruise line of any special occasions and dietary needs. Book shore excursions and onboard activities.
  • MINIMUM AGE TO CRUISE
    The minimum age to cruise is six months old. No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.
  • GUEST REQUIREMENTS
    As a condition to sailing on the Cruise, each Guest will be required to: (i) agree to be bound by the Cruise Line’s Guest Ticket Contract; (ii) complete Cruise Line’s Online check-in Process, providing proof of citizenship and identification and emergency contact information as part of the process; (iii) agree to Cruise Line’s Health Acknowledgement related to COVID-19 (the “Health Acknowledgment”) if applicable, which includes an acknowledgement of risk and an agreement to comply with Cruise Line’s Guest Health, Safety and Conduct Policy, as well as its health and safety instructions; and (iv) undergo any required testing and health screenings, according to the protocols and procedures outlined on Cruise Line’s website. Failure or refusal by a Guest to do any of the foregoing will result in removal of the Guest’s booking from the Group and/or the denial of boarding, which may result in cancellation charges specified in the Cancelation Policy. You agree to indemnify, defend and hold harmless (and pay any and all reasonable attorney’s fees, in connection therewith) Corporate Cruise Consultants, the Cruise Line, any charterers, and any other owners or operators of the Vessel and their respective directors, officers, employees and agents (collectively, the “Cruise Line Indemnitees”) from and against any third party claims, suits, fines and/or liens arising out of breach or alleged breach of this Paragraph.
  • BOARDING
    You are required to be onboard the ship on embarkation day no later than 2:30 PM. Arrival to the port no later than 2:00 PM. You acknowledge that it is your responsibility not to miss the final boarding time. Late arriving guests will be denied boarding and may have the ability to join the Ship at an approved port of call in the Cruise Itinerary subject to Cruise Line’s sole discretion. Any and all costs incurred as a result of a guest not boarding the Ship on time at the embarkation port shall be borne by the guest.
  • ADDITIONAL TERMS AND CONDITIONS
    You acknowledge and agree to the published terms and conditions contained in the Guest Ticket Contract found on the Cruise Line’s website in effect at the time of the Cruise. You acknowledge and agree that the Guest Ticket Contract may be amended from time to time by Cruise Line in its sole discretion, and any updates, modifications and/or amendments thereto shall be binding. A copy of the Guest Ticket Contract in effect as of the date hereof is, available at www.royalcaribbean.com and the terms and conditions for carriage of Guests set forth therein are expressly incorporated into and made part of the Terms and Conditions. At any time, Cruise Line may decline, for any reason, any person as a Guest on the Cruise (or option) whereupon Cruise Line’s only obligation shall be to refund to such person that portion of payment allocable to the unused services.
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